General Terms & Conditions Business

1. Provider, Capacity and Scope of these Terms

These General Terms and Conditions (the “Terms”) are issued by BLLOOG, s.r.o., with its registered office at Velehradská 1735/28, Vinohrady, 130 00 Prague 3, IČ: 19303378, registered in the Commercial Register maintained by the Municipal Court in Prague, file No. 384441 (the “Provider” or “BLLOOG”).
BLLOOG operates the Application and provides logistics services in one of the following capacities: (a) as a freight forwarder within the meaning of Sections 2471 et seq. of Act No. 89/2012 Coll., the Civil Code (the “Civil Code”), arranging the carriage of Shipments in its own name and on the client’s account through selected logistics providers; or (b) as a carrier within the meaning of Sections 2555 et seq. of the Civil Code and, in the case of carriage by road, the CMR, performing the carriage itself or through sub-carriers engaged on its responsibility.
Determination of capacity. BLLOOG acts as a freight forwarder unless (i) the order confirmation or the Contract states that BLLOOG acts as a carrier for the relevant order, (ii) BLLOOG is named as the carrier on the consignment note, or (iii) BLLOOG performs the carriage itself. As a freight forwarder, BLLOOG is entitled to perform the carriage that it is to arrange itself (self-entry pursuant to Section 2475 of the Civil Code); where it does so, it has the rights and obligations of a carrier in respect of that carriage. Where these Terms refer to the “logistics provider”, the reference includes BLLOOG where BLLOOG performs the carriage itself.
Where BLLOOG acts as a carrier by road, international carriage is governed by the CMR, and — pursuant to Section 9a of Act No. 111/1994 Coll., on Road Transport — the provisions of the CMR on the conclusion and performance of the contract of carriage, the carrier’s liability, claims and limitation apply, mutatis mutandis, to domestic road carriage within the Czech Republic as well.
These Terms apply exclusively to clients who are entrepreneurs within the meaning of Sections 420 and 421 of the Civil Code and who, when concluding the contract, act within the scope of their business activity. They do not apply to consumers, who are governed by the Provider’s separate General Terms and Conditions for Consumers available at https://www.blloog.com/policies/gtc-consumers.
These Terms form an integral part of the contract concluded between the Provider and the client (the “Contract”). The use of the Application and programmatic access to the platform are further governed by the Fair Use and API Policy, which forms an integral part of these Terms (Article 14). The processing of personal data is described in the Privacy Policy and the use of cookies in the Cookie Policy (Article 13). Where an individually negotiated contract exists between the Provider and the client, its provisions prevail over these Terms in the event of any discrepancy; the full order of precedence is set out in Article 17.

Communication channels

The client may contact BLLOOG in writing through the contact form on blloog.com or via an e-mail address using the @blloog.com domain (contact@blloog.com), or by telephone using one of the numbers published on blloog.com or the direct number of a BLLOOG representative.
Only written communication channels are accepted for matters requiring a significant change to the contractual relationship, such as cancellation or modification of an order, or for initiating a claim or complaint procedure. Information provided through other channels must be confirmed in writing by both the client and BLLOOG and sent to the client’s e-mail address provided during ordering or registration. Regardless of the channel used, the client must state the order number and provide details necessary for identification (in particular name and e-mail address).

2. Definitions

The following definitions apply throughout these Terms:

“Application” means the freight platform operated by BLLOOG that connects clients with logistics providers and drivers across Europe and that digitises the booking, dispatching, tracking and settlement process; it is available as a mobile application (iOS or Android) and as a web application at www.blloog.com;
“Shipment” means a load of goods sent from one place to another, consisting of one or more items (each item being an element of the Shipment);
“Pallet” means a stackable pallet (with a flat surface allowing another pallet to be placed on top), as opposed to a non-stackable pallet that cannot be stacked due to its shape, contents, or packaging;
“Logistics provider” means a company selected by BLLOOG that offers logistics services or assigns them within its network (for example a carrier, courier company, or freight forwarder); in accordance with Article 1, references to the logistics provider include BLLOOG where it performs the carriage itself;
“Logistics service” means a service including but not limited to dispatching, transportation, delivery, warehousing, and fulfilment, which BLLOOG, depending on its capacity under Article 1, arranges as a freight forwarder or renders as a carrier;
“Business day” means every day except Saturdays, Sundays, and public and bank holidays in the countries of pick-up, transit, or delivery of the Shipment;
“CMR” means the Convention on the Contract for the International Carriage of Goods by Road (Geneva, 19 May 1956), as amended;
“Fair Use and API Policy” means the Provider’s Fair Use and API Policy available at https://www.blloog.com/policies/fair-use-policy;
“Privacy Policy” means the Provider’s Principles of Processing and Protection of Personal Data available at https://www.blloog.com/policies/privacy-policy, and “Cookie Policy” means the Provider’s Cookie Policy available at https://www.blloog.com/policies/cookie-policy;
“Force majeure” means any extraordinary, unforeseeable, and insurmountable obstacle arising independently of the will of the obligated party, including in particular natural disasters, war, terrorism, civil unrest, strikes, epidemics, official measures, embargoes, and failures of energy, telecommunications, or IT infrastructure of third parties;
“Client” means the entrepreneur (natural or legal person) requesting logistics services arranged or rendered by BLLOOG.

3. Ordering and Conclusion of the Contract

3.1 Online platform

The client may place orders on the blloog.com platform and/or in the Application, choosing from established services with displayed prices. After completing the ordering process, the client proceeds with payment using one of the methods in Article 4. The order is placed once the client successfully pays the indicated amount or confirms the payment obligation.
After the order is placed, BLLOOG initiates the booking of the logistics service with the chosen logistics provider or, where it acts as carrier, schedules the carriage itself. Once the logistics service is booked or scheduled, the order is deemed successfully submitted and a confirmation e-mail is sent to the client; the confirmation states the capacity in which BLLOOG acts (Article 1).
By confirming the order, the client confirms that it has read these Terms and agrees to them, and that the person confirming the order on behalf of a corporate client is authorised to do so.

3.2 Off-platform ordering

The client may place an order directly with a BLLOOG representative via an established communication channel, providing all information necessary for BLLOOG to book or schedule the logistics service. The client receives an individually prepared offer; the order is placed and the Contract concluded once the client accepts the offer. BLLOOG attaches these Terms (or a link to them) to the offer e-mail; the client accepts these Terms by accepting the offer. The client may accept these Terms for a single order, for several orders for a defined period, or for an indefinite period (until the Terms change), in which case BLLOOG will provide the client with any updated wording.
Where an individually negotiated contract is in place, the client and BLLOOG may agree on terms differing from these Terms, and that contract prevails in case of discrepancy. Once the client has supplied all information necessary to book or schedule the logistics service, or has accepted the applicable Terms as described above, the order is deemed placed and the client is obliged to pay in accordance with Article 4.

3.3 Acknowledgement

The client is responsible for being familiar with and complying with these Terms in full, in particular the section describing the service ordered.

4. Price and Payment

All prices are stated together with the applicable VAT, unless expressly indicated otherwise. The total price for the order, including all taxes, charges, and any selected additional services, is displayed to the client before the order is placed and is binding once the order is placed.
Invoices for BLLOOG’s services are issued and sent to the client’s disclosed e-mail address. An invoice is deemed delivered once sent by e-mail or via another established communication channel. The client is responsible for checking its e-mail and other channels regularly and for paying due amounts on the basis of the accounting documents received.

Card payments

Card payments are processed directly through the secure systems of BLLOOG’s payment processor Stripe and its banking partners. BLLOOG does not store any payment card data; the processing of payment data is described in section 3(d) of the Privacy Policy. The client is responsible for ensuring that the card used is active and has sufficient funds. Any additional charges arising if the card is rejected are borne by the client.

Bank transfer

The client undertakes to pay the agreed amount in accordance with the payment instructions sent by BLLOOG after the order is placed (bank account, amount, reference data). The order is not confirmed if the amount credited to BLLOOG’s account is lower than required. Transfers must be made in the currency and to the account specified in the ordering process or the transactional e-mail; any bank or currency-conversion fees are borne by the client.

5. Cancellation and Refunds

The client may cancel an order; cancellation must be communicated in writing. If the client cancels, he must not hand over any Shipment to the logistics provider should the provider arrive at the pick-up address; if the client nonetheless hands over the Shipment, the client bears all related costs.
Once an order is placed (after successful payment or confirmation of the payment obligation), it is non-refundable and no refund is issued, save where mandatory law provides otherwise.
The cost of additional services acquired during ordering (including, without limitation, insurance fees, loading/unloading assistance, special equipment, and surcharges for exceeding declared size and weight) is non-refundable once the service has been booked.

6. Additional Charges

The client must cover any additional expenses incurred by BLLOOG or the logistics provider due to inaccurate information provided by the client during ordering, including where the Shipment details do not match the terms, restrictions, and limitations of the booked service as set out in these Terms or in the logistics provider’s terms and conditions.
By accepting these Terms, the client consents to BLLOOG applying an additional surcharge directly to the payment method used for the order. If BLLOOG is unable to apply the charge automatically, it notifies the client in writing and the client settles the indicated amount within 7 days. The client bears all costs of legal proceedings and collection.
BLLOOG reserves the right to charge the client if there is an abrupt change in pricing for the selected route. If the client refuses the additional charge, BLLOOG may offer a full refund and decline to forward the order to any logistics provider. If a Shipment must be returned to the sender for reasons unrelated to the logistics provider, the client bears the additional costs and any additional insurance ceases to apply; if the Shipment cannot be returned for reasons unrelated to the provider’s operations, the provider may, after notifying the client and allowing a reasonable period for instructions, dispose of the Shipment, and the client bears the disposal costs.

7. Claims and Complaints

In the event of damage to or loss of a Shipment during the logistics service, the client has the right to initiate a claim procedure for the resulting loss of value. Where BLLOOG acts as a freight forwarder, orders are subject to the liability of the chosen logistics provider, as indicated during ordering, and insurance coverage is provided by the logistics providers; BLLOOG’s Claims department assesses and handles claims against logistics providers and/or insurers on the client’s behalf, within the timeframes set out in their terms and conditions, and BLLOOG is not responsible for a final decision of a third party not being received within the designated timeframe. Where BLLOOG acts as a carrier, the claim is handled by BLLOOG as the liable party in accordance with Article 12 and this Article.
Primacy of the CMR. Where BLLOOG acts as a carrier in carriage governed by the CMR (including domestic road carriage pursuant to Section 9a of Act No. 111/1994 Coll.), the mandatory provisions of the CMR — in particular Articles 17 to 30 (liability and reservations) and Article 32 (limitation) — prevail over this Article to the extent of any conflict, and nothing in these Terms is to be read as a stipulation derogating from the CMR within the meaning of its Article 41. The procedural steps below then apply as a service standard facilitating the handling of the claim, and failure to follow them does not deprive the client of rights that the CMR confers mandatorily (for example, reservations for damage not apparent at delivery may be made within 7 days of delivery, Sundays and public holidays excepted, and written reservations for delay within 21 days).
Where a reimbursement is approved on the basis of the basic liability or basic insurance included in the price, the client may claim only the difference up to the maximum reimbursement available under the applicable insurance policy. Any additional insurance is contingent on the established liability of the selected logistics provider or of BLLOOG as carrier and cannot be activated independently.
The client must record damage, full or partial loss in writing on the proof of delivery and notify BLLOOG no later than the first Business Day after delivery.
BLLOOG may decline a claim if the data provided is incomplete, misleading, contradictory, or false, or if the client has breached these Terms. In such cases BLLOOG will not pursue, and does not acknowledge, claims associated with:
inappropriate packaging (including parcels bundled together and marked with only one label);
unconventional Shipments;
transportation of prohibited items;
damage caused by a force majeure event;
lack of evidence proving the condition of the parcel before collection; or
any breach by the client of these Terms or of the logistics provider’s terms and conditions.
A claim cannot be initiated without evidence of the accurate value of the damaged or lost item. Unless mandatory law (in particular Article 23 CMR) provides otherwise, the acceptable proof of value is the original invoice, with deductions for the applicable VAT rate and amortization from the original price.

Damage claim

Using the established communication channels, the client must notify BLLOOG of any damage on the delivery date and furnish all requested documentation within 2 Business days after receiving the claim instructions. Failure to do so within this period releases BLLOOG from responsibility for claims rejected by logistics providers and/or insurers due to delayed initiation; the client’s mandatory rights under the CMR against BLLOOG as carrier remain unaffected.
The client must keep the Shipment in the condition in which it was delivered, bearing the associated costs until the insurance procedure is completed. Where an item shows external damage, the client should photograph the damage before removing the goods. A claim may also be initiated where goods are missing on delivery; the client must provide the same documentation, including photographs of the Shipment before collection and at delivery showing that the item was opened or damaged in transit.
In the event of damage or loss, the client must make a written statement on the consignment note, prepare a damage report, and submit it to BLLOOG — for which the proof-of-delivery and document functions of the Application may be used. If no damage or apparent loss is documented at delivery, BLLOOG may decline the claim, save where the CMR provides otherwise for damage not apparent at delivery.

Loss claim

If the Shipment is not delivered within 5 working days of the anticipated delivery date, the client must promptly notify BLLOOG. BLLOOG contacts the logistics provider and, if necessary, initiates a search, or conducts the search itself where it acts as carrier. If the Shipment cannot be located and delivered within the specified timeframe, BLLOOG notifies the client that the Shipment is considered lost and provides instructions for gathering the documents needed to claim against the logistics provider, the insurer and/or BLLOOG as carrier. The client’s right under Article 20 CMR to treat the goods as lost is not affected.
The client must furnish all requested documentation to BLLOOG within 2 Business days after receiving the claim instructions. BLLOOG is not responsible for claims rejected by logistics providers and/or insurers where the documentation is not provided within 2 Business days. If a claim is approved and the Shipment is subsequently located and delivered, the client is not entitled to retain the reimbursement and must promptly return any amount already received.

8. General Rules of Shipping

These rules apply to all orders made through BLLOOG unless it is expressly stated that a rule applies only to a particular type of Shipment or service. A distinct rule may apply to a specific service type, as detailed in Article 11 or in the logistics provider’s terms and conditions, to which the client expressly agrees before confirming the order.

Packaging

Goods must have suitable outer and inner packaging appropriate to the type, weight, and content of the Shipment, designed for safe transport and handling at logistics centres. The logistics provider may return or refuse collection of an improperly packed Shipment, and the client bears the associated costs. The client is responsible for damage and loss resulting from improper packing. An insurance claim may be rejected if the Shipment is deemed dangerous to other Shipments.
Neither BLLOOG nor the logistics providers offer special handling for items labelled breakable, fragile, or requiring careful handling; such labels may be disregarded due to automated handling.
Standard packaging for non-palletised Shipments is a cardboard box of two or more carton layers, securely closed, taped, and, if necessary, wrapped with foil. Packaging must withstand a fall from a height of 1 metre. Torn or damaged boxes, or boxes with unintended holes, must not be used. Any alternative packaging is used at the client’s risk and may incur additional charges. Bags, suitcases, and travel bags are not permitted. BLLOOG bears no responsibility for damage to the packaging during transport.
If the selected service allows transport on pallets, the client packs, stores, and secures the goods on the pallet, affixes and wraps them with plastic foil, and ensures they do not exceed the pallet’s surface. Plastic, carton, or wooden pallets may be used; damaged pallets must not be used, and BLLOOG may refuse loading if the pallet is not used according to the transport mode. The ordered total weight and dimensions include both the pallet and the goods. Pallets are not returnable, and BLLOOG assumes no responsibility for pallets before loading and after unloading.
Before pick-up, the client must remove all old labels and address information and ensure the correct label is affixed to the appropriate item, even where the logistics provider generates the label. The client must obtain proof of collection from the driver; without it, BLLOOG is not obliged to consider complaints or claims.
For service types requiring shipping labels, each item must be handed over to the driver as one piece with a single label. The accurate quantity of items must be specified during booking. If the driver collects more items than ordered, this imposes no obligation on the logistics provider or BLLOOG.

Size and weight limitations

All prices are based on the size and weight declared by the client. Any discrepancy between declared and actual size or weight is addressed under Article 6. The client must review the logistics provider’s terms for specific size and weight limits; exceeding them may result in refusal of collection or delivery, and the Shipment may be returned to the sender at the client’s expense. The ordered total weight and dimensions include both the packaging (pallet, parcel, wrapping) and the goods.

Pick-up and delivery

The client makes the Shipment available at the pick-up address during the local logistics provider’s working hours; pick-up may occur before or after a specified time due to unforeseen factors. If the driver does not pick up the Shipment on the scheduled date, the client must promptly inform BLLOOG so a second attempt can be arranged. If pick-up or delivery is unsuccessful on the scheduled day for reasons not attributable to the logistics provider, subsequent attempts may incur additional costs borne by the client.
The client must provide a complete and accurate pick-up and delivery address and all relevant information, entered in the designated fields (not the comments field). The client is fully responsible for providing correct details, namely:
the name and address of the sender (consignor);
the name and address of the consignee;
the common description of the nature of the goods and the method of packing;
the number of packages and their special marks and numbers;
the gross weight of the goods or their quantity otherwise expressed.
Where incorrect details are provided, the client is fully liable for any resulting costs.
Pick-up and delivery take place at an easily accessible location allowing the driver to park within 15 metres of the address. The service is provided up to the main door of the building; the driver is not obliged to pick up or deliver to any floor other than the ground floor.
For freight/palletised cargo or full-van LTL service types, the client is, absent special agreement, solely responsible for loading and unloading and must provide the necessary equipment, forklift, manpower, and access; loading and unloading take place from the ground floor only. BLLOOG and the logistics providers bear no responsibility for loading and unloading and are not liable for additional costs.
Any unnecessary waiting due to unavailability of the sender or an unprepared Shipment may lead to a failed collection, with associated charges passed on to the client under Article 6. BLLOOG does not guarantee delivery to an address other than the one originally indicated; it can only inform the logistics provider of changes requested by the client, and neither BLLOOG nor the provider is accountable if the Shipment is not delivered to an address provided after the label has been used.
The logistics provider may decline collection where the service cannot be provided for reasons beyond its control (e.g. remote locations or sanctions/embargo on the pick-up country), or where delivery could pose a risk to persons, equipment, or other goods. A Shipment may be deemed unacceptable if:
no customs declaration is made when required;
it contains prohibited items under Article 9;
its address is incorrect or improperly marked, or its packaging is defective or inadequate for safe transport; or
it contains any item the logistics provider decides cannot be carried safely or legally.
If a Shipment is unacceptable, undervalued for customs, the consignee cannot be identified or located, or the consignee refuses delivery or payment of duties or charges, the carrier makes reasonable efforts to return the Shipment to the shipper at the client’s cost; failing this, after notifying the client and allowing a reasonable period for instructions, the Shipment may be released or disposed of. The carrier may destroy a Shipment that cannot be returned due to legal restrictions or that contains prohibited items.
Delivery attempts vary by country and provider. Shipments cannot be delivered to PO boxes unless offered during ordering. Shipments are delivered to the recipient’s address as provided, not necessarily to the named recipient personally; the recipient may be offered alternative delivery options, and surcharges for changes of delivery address may apply under Article 6. Delivery is considered effective if:
the Shipment is handed over against digital or manual signature to any person claiming it at the delivery address, including neighbours and persons present at the premises;
the Shipment is delivered to an alternative address (neighbouring address, local post office, or access point);
after multiple failed attempts, the Shipment is delivered to a warehouse of the carrier near the original address (which may incur additional costs to the client);
the provider has left a notice of delivery, or delivery is evident from tracking;
the Shipment is delivered to a person who falsely presented themselves as the recipient; or
the Shipment is returned to the pick-up address after the maximum number of days in the carrier’s warehouse due to inappropriate packaging, damage, or excess weight/size (which may incur additional costs to the client).
The logistics provider may open and inspect a Shipment without prior notice for safety, security, customs, or regulatory reasons, and may be obliged to X-ray screen it; the client waives claims for damage or delay resulting solely from such lawful screening. All pick-up and delivery times stated during ordering are estimates only and are not binding on BLLOOG.

Inspection at pick-up and delivery

At pick-up, the client and the logistics provider inspect the Shipment for pre-existing exterior damage, agree on its condition, and the client signs and receives a copy of the CMR consignment note or other requested document; these documents may be created and signed electronically in the Application. At delivery, both parties inspect the Shipment for external transport damage, agree on its condition, and the client signs and receives a final copy of the consignment note. Any damage must be recorded in the designated section of the consignment note and signed, irrespective of weather or time of day. By signing without reservation, the client confirms receiving the Shipment in the same condition as at collection; reservations under the CMR for damage not apparent at delivery (Article 7) remain unaffected.

9. Prohibited Items

The client must not dispatch any item on the list below, any item prohibited by the logistics provider’s terms, or any item prohibited by the law of the country of pick-up or delivery. If the client sends a prohibited item, it is solely responsible for all resulting damage and expenses. Prohibited items include:
dangerous, hazardous, and flammable goods prohibited or restricted by IATA, ICAO, or another relevant organisation (“Dangerous Goods”);
objects that can damage other items during transport;
works of art, jewellery (including watches), precious metals, precious stones, pearls, glass or articles of glass, porcelain, earthenware, or similar materials;
antiques and furs;
cash, coins, collectable coins, stamps, and documents exchangeable for cash or goods;
alcohol and tobacco products;
liquids of any kind;
human remains, live animals or plants, and perishable food;
goods requiring temperature-controlled transport;
goods prohibited by the law or regulation of any authority of any country through which they are carried;
substances requiring special permits, handling, or documentation;
for airfreight: all lithium-ion and lithium-metal shipments, and goods prohibited under Regulation (EC) No 300/2008 and its implementing rules, as amended; and
Shipments covered by the European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR).
The logistics provider may refuse items considered dangerous or potentially damaging. If such items are handed over, the provider may remove or otherwise address them without further notice at the client’s expense, and the client is responsible for any associated loss or damage and indemnifies the provider and BLLOOG against all penalties, claims, damages, costs, and expenses arising from them.
In addition, no insurance is accepted for the following items unless expressly confirmed by the carrier or the insurer concerned:
food (including in liquid form);
fragile items such as glass and porcelain;
objects of great value;
individual items with a value exceeding EUR 5,000 (the client must notify BLLOOG in writing of any item exceeding EUR 5,000 in value); and
objects with sentimental value.

10. Customs

BLLOOG does not act as a customs broker and bears no liability for customs duties or procedures unless expressly stated for the relevant service type in Article 11. The client is always responsible for checking the customs requirements of the export and import countries in advance and for fully cooperating with customs authorities. Any customs duties, taxes (including VAT where applicable), penalties, storage charges, or other expenses are the responsibility of the client; where BLLOOG incurs such costs due to acts of authorities or the shipper’s or receiver’s failure to provide proper documentation, they are charged to the client under Article 6.
BLLOOG has no obligation to verify or advise on the information and documents provided. The client indemnifies BLLOOG against any claim arising from false or incorrect information and any financial sanction imposed on BLLOOG. The client acknowledges that it has not relied on any statement, promise, or representation not expressly set out in these Terms.
For shipments from or to any country outside the EU, the client must provide the logistics provider, for each consignment, with:
a commercial invoice in English, including the EORI number, a clear description of the goods, their value, the currency, and the Incoterm used;
a commodity code for each of the goods;
advance written notice of any non-standard or non-permanent export (e.g. temporary export for repair to be returned to the country of origin);
any specific authorisation for direct representation, if required by applicable law; and
any information or document required by customs authorities, laws and regulations, or the logistics provider.
For freight/palletised cargo, the client must provide either customs-cleared cargo or the details for customs clearance; the order rate does not include customs clearance, duties, or taxes. The client must attach the necessary documents to the consignment note or make them available to the provider and complete all customs and transport documents accurately. The provider may refuse collection or return the Shipment at the client’s expense if the required documentation is missing or non-compliant. The shipper certifies that all statements regarding export and import are true and acknowledges that untrue or fraudulent statements may lead to civil claims and/or criminal prosecution, including forfeiture and sale of the Shipment.

11. Service Types

This Article lists the specific service types within BLLOOG’s logistics solutions. Rules here are supplementary to the general rules above; in the event of conflict, the rules specific to the service type prevail.

Van delivery — definition

Van delivery entails cargo transportation using vans (road vehicles for transporting goods) and is governed by the CMR convention as cargo transportation. It is available only for countries that have ratified the CMR convention, both at origin and destination. The carriage is performed by a logistics provider selected by BLLOOG or by BLLOOG itself as carrier (Article 1).

Preparation of goods and transport

Transportation is conducted using a (larger) curtain-sided or a (smaller) box van, subject to the limitations of each vehicle. The client may ship in bulk or loose form (in cardboard boxes, palletised, or appropriately strapped without a pallet). The provider may reject cargo that is not appropriately packed, and the client bears any resulting costs.

Restrictions and limitations

Unless stated otherwise during ordering, the maximum loadable weight is 1,000 kg for a curtain-side or box van and 700 kg for a van with a tail-lift, including packaging and goods. The client is solely responsible for adhering to the gross weight limit and bears any costs of exceeding it. Accuracy of the weight on the consignment note is the client’s responsibility; a weight check may be requested at the client’s expense. Van dimensions may vary, and the client agrees to comply with the maximum dimensions provided during ordering.

Pick-up & delivery

The maximum time for loading and unloading the van is 1 hour; if the client takes longer, additional costs may arise and are borne by the client.

Extras

During ordering, the client may request the following additional services:
Driver help on loading and unloading — assistance from the driver that does not oblige the driver to fully load and unload the cargo; the driver may refuse to help with items improperly packed or heavier than 20 kg (a tail-lift service must be ordered separately for heavier items);
Full loading and unloading service — the driver performs full loading and unloading in the presence of the client or its representative; the driver may refuse items improperly packed or heavier than 20 kg (a tail-lift service must be ordered separately); and
Tail-lift service — a van equipped with a tail-lift, which reduces the payload to a maximum of 700 kg.
These extra services apply to ground-floor loading/unloading.

Other shipping types

BLLOOG may provide additional logistics services not expressly set out here. To use them, the terms of shipping must be expressly defined and agreed by both parties, typically by a contract; otherwise these Terms apply, and orders are placed under the off-platform process in Article 3. BLLOOG may periodically review and add new shipping types.

12. Liability

Liability as carrier. Where BLLOOG acts as a carrier (Article 1), it is liable for the total or partial loss of the Shipment and for damage thereto occurring between the time of taking over and delivery, as well as for delay in delivery, under the conditions and with the defences set out in the CMR (in particular Articles 17 and 18), which pursuant to Section 9a of Act No. 111/1994 Coll. applies, mutatis mutandis, to domestic road carriage as well. Compensation is calculated and limited in accordance with the CMR — in particular, compensation for loss or damage may not exceed 8.33 units of account (SDR) per kilogram of gross weight short or damaged (Article 23(3) CMR), and compensation for delay may not exceed the carriage charge (Article 23(5) CMR) — unless a special interest in delivery or a higher value has been declared and agreed against a surcharge (Articles 24 and 26 CMR), or unless the damage was caused by wilful misconduct or equivalent default within the meaning of Article 29 CMR. Claims are subject to the reservations and limitation periods set out in Articles 30 and 32 CMR (as a rule, one year; three years in the case of wilful misconduct).
Liability as freight forwarder. Where BLLOOG acts as a freight forwarder, it is obliged to arrange the carriage with professional care, including the careful selection of the logistics provider, and it is liable for damage to a Shipment taken over in connection with arranging its transport pursuant to Section 2478 of the Civil Code, unless it could not avert the damage. BLLOOG is not liable for the performance of the carriage itself by the selected logistics provider; upon the client’s request, BLLOOG will assign to the client the claims it holds against the logistics provider, or will pursue them on the client’s behalf in accordance with Article 7.
The Provider is not liable for the success or failure of the client’s use of the services, nor — to the extent permitted by law — for damage caused by force majeure or by the conduct of the client or third parties, including changes to, loss of, or damage to stored data caused by technical failures of third-party infrastructure.
The parties agree that, save for damage caused intentionally or by gross negligence or to a person’s natural rights (to which Section 2898 of the Civil Code applies), and save for liability governed mandatorily by the CMR, the Provider’s aggregate liability for any damage arising under or in connection with the Contract is limited to the price of the affected order. The client waives the right to compensation for any damage exceeding this limit to the extent permitted by law.
Insurance. Where BLLOOG acts as carrier, it maintains carrier liability insurance covering its liability under the CMR. Where BLLOOG acts as freight forwarder, insurance coverage is provided by the selected logistics providers as described in Article 7; cargo insurance of the Shipment itself is arranged only where ordered as an additional service (Section 2477 of the Civil Code).
Lien. BLLOOG has a statutory lien on the Shipment to secure its claims arising from the Contract for as long as the Shipment is with BLLOOG or with a person holding it on BLLOOG’s behalf (Section 2481 of the Civil Code where BLLOOG acts as freight forwarder; Section 2571 of the Civil Code where it acts as carrier).

13. Protection of Personal Data; Cookies

The Provider processes the personal data of the client (and of its representatives and contact persons) and of the senders, consignees and drivers indicated by or connected with the client, in connection with concluding and performing the Contract and operating the Application, in accordance with Regulation (EU) 2016/679 (GDPR) and applicable law. The legal bases are principally the performance of the Contract, compliance with legal obligations (including customs obligations), and the legitimate interests of the Provider and of the participants in the transport — including the processing of vehicle and driver location data for live tracking, dispatch and documentation of transports, as described in section 3(c) of the Privacy Policy.
Detailed information on the processing of personal data — including the categories of data, recipients and sub-processors, transfers outside the EU/EEA, retention periods, the procedure for deleting an account, and data-subject rights — is set out in the Privacy Policy. The use of cookies and similar technologies on the website and in the Application is described in the Cookie Policy. For these purposes, personal data may be disclosed to the selected logistics providers and other participants in the relevant transport, insurers, the payment processor (Stripe) and customs authorities, to the extent necessary to perform the Contract.
Client’s obligations. The client warrants that it is entitled to provide the Provider with the personal data of third persons (in particular senders, consignees, contact persons and drivers) that it enters into the Application or otherwise communicates, and that it will inform those persons of the processing by providing them with the Privacy Policy or equivalent information pursuant to Articles 13 and 14 GDPR.
Drivers. Where the client is a logistics provider or otherwise deploys drivers who use the Application, the client must, before a driver first uses the Application, inform the driver about the processing of location and other data as described in the Privacy Policy, ensure that the involvement of the driver is lawful, and refrain from using position data contrary to the Privacy Policy and the Fair Use and API Policy (in particular from creating driver behaviour scores or performance profiles without a separate written agreement and a valid legal basis). The client acknowledges that the live position of vehicles performing a transport is displayed to the participants in that transport, as described in the Privacy Policy.
Where the Provider processes personal data on behalf of the client as a processor, the parties will conclude a data-processing agreement pursuant to Article 28 GDPR, which prevails over this Article to the extent of its subject matter.

14. Application; Fair Use and API Policy

The Application is a freight platform that connects clients with logistics providers and their drivers across Europe and digitises the booking, dispatching, tracking and settlement of van and truck freight. It consists of a client interface, where clients create and follow orders, and a logistics-provider interface, where logistics providers manage their fleet, accept orders, plan routes and receive payouts. The Application exists in the form of (i) a mobile application that can be installed on a mobile device (iOS or Android), and (ii) a web application accessible via an internet browser at www.blloog.com.
The Provider grants the client, for the duration of the Contract, a limited, non-exclusive, non-transferable licence to use the Application for the purposes of the Contract. The use of the Application — including fair-use limits, prohibited conduct, and the conditions of programmatic access through the API — is governed by the Fair Use and API Policy, which forms an integral part of these Terms. By concluding the Contract, the client confirms that it has read the Fair Use and API Policy and agrees to it.
The Provider may modify, update or temporarily suspend the Application or its functions, in particular for maintenance, security or development reasons; planned outages are announced in advance where reasonably possible. Estimated times, distances and positions displayed in the Application (including map data) are indicative and depend on third-party services and on the availability and accuracy of GPS signals and mobile networks.

15. Newsletter

The Provider’s newsletter (the “Newsletter”) keeps the client updated on news, developments, events, and trends. The Newsletter is provided for information purposes only, is not advisory in nature, and the Provider does not guarantee the accuracy, currency, or completeness of its content; use of the information is at the client’s own risk.
By providing an e-mail address and completing the subscription process on blloog.com, the client consents to receiving the Newsletter and warrants that the information provided is accurate and up to date. The Newsletter is delivered at the Provider’s discretion. The client may unsubscribe at any time by written notice to contact@blloog.com or via the unsubscribe link in each message; withdrawal of consent is described in the Privacy Policy. The Provider may suspend or cancel a subscription at its discretion, in particular on breach of these Terms or where circumstances beyond its control prevent provision of the Newsletter.

16. Governing Law and Jurisdiction

The Contract and these Terms, and any non-contractual obligations arising from them, are governed by Czech law, in particular the Civil Code, to the exclusion of conflict-of-law rules and of the UN Convention on Contracts for the International Sale of Goods; the mandatory application of the CMR pursuant to Articles 1 and 41 CMR is not affected. All disputes arising from the Contract or these Terms are decided by the courts of the Czech Republic, the local jurisdiction being determined by the Provider’s registered office; in matters governed by the CMR, the client may also bring proceedings before the courts designated by Article 31 CMR. Where there are differences between language versions, the English version prevails.

17. Final Provisions

The Provider may amend these Terms, including the Fair Use and API Policy, to a reasonable extent (Section 1752 of the Civil Code). The Provider notifies the client of any amendment via the e-mail address provided during ordering or registration. The client may reject the amendment and terminate the obligation with a notice period of 1 month from delivery of the notice of amendment; amendments do not apply to orders already placed.
Order of precedence. In the event of a conflict between the contractual documents, the following order of precedence applies: (i) an individually concluded written agreement, including any data-processing agreement pursuant to Article 28 GDPR within its subject matter; (ii) these Terms; (iii) Terms of Use (iv) the Fair Use and API Policy; (v) the Documentation referred to in the Fair Use and API Policy. The Privacy Policy and the Cookie Policy are information documents pursuant to Articles 13 and 14 GDPR and Section 89(3) of Act No. 127/2005 Coll.; they are not displaced by contractual arrangements except by a data-processing agreement within its subject matter. Mandatory provisions of the CMR prevail over all of the above (Article 41 CMR).
If any provision of these Terms is or becomes invalid or ineffective, the remaining provisions and the Contract remain unaffected; the invalid or ineffective provision is replaced by a statutory provision whose meaning comes as close as possible to it.
The client is not entitled to assign the Contract or any claim under it, or to set off any claim against the Provider’s claims, without the Provider’s prior written consent. The Provider may engage logistics providers, sub-carriers and other subcontractors to perform the Contract; where it acts as carrier, it remains responsible for the persons whose services it makes use of in performing the carriage (Article 3 CMR).
These Terms enter into force and take effect on 16 June 2026.

General Terms and Conditions